Cookie Policy

This Cookie Policy explains how Deskbolt ("we", "us", or "our") uses cookies and similar technologies on our websites, chat widgets, and related services.

We believe in transparency — this document explains what cookies we use, why we use them, and how you can control them.

By continuing to browse or use Deskbolt, you consent to our use of cookies as described in this policy.

Cookies are small text files placed on your computer or mobile device when you visit a website. They help us provide core functionality, remember preferences, and understand how visitors interact with our content.

Cookies can be:

• Session cookies — temporary, deleted when you close your browser.
• Persistent cookies — stored until they expire or are deleted.
• First-party cookies — set by Deskbolt.
• Third-party cookies — set by external services (e.g., Google, Meta).

Deskbolt uses cookies for the following purposes:

We do not use cookies to collect sensitive personal information.

Deskbolt integrates third-party services that may set their own cookies or tracking technologies:

• Google Analytics (traffic and behavior insights)
• Meta (Facebook/Instagram) (ad attribution and optimization)
• Google Ads (conversion tracking)
• HubSpot / 360dialog / Twilio (chat and communication performance)

These third parties may use cookies in accordance with their own privacy policies. Deskbolt has no control over these technologies once activated via user consent.

You control your cookie experience.

5.1. Via Consent Banner

When you first visit our site, a banner will appear allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customize preferences

Your choice is stored for 6 months, after which we may ask again.

5.2. Via Browser Settings

You can also manage or delete cookies directly in your browser:

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Safari: Preferences → Privacy
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Edge: Settings → Site permissions → Cookies and site data

Blocking certain cookies may affect functionality (e.g., login sessions, chat display).

Under the GDPR and ePrivacy Directive, we use:

• Strictly necessary cookies — without consent (legitimate interest).
• Analytics, marketing, and preference cookies — only with explicit user consent.

In the U.S., we comply with CCPA / CPRA consent and opt-out requirements for personalized advertising.

Depending on category, cookies may collect:

• IP address (truncated and anonymized when required)
• Browser type and version
• Device type
• Referrer URL and session ID
• Time spent and pages visited

This data is used solely for analytics, personalization, and service improvement.

We may update this Cookie Policy to reflect changes in technology or legal requirements. The latest version is always available at https://www.deskbolt.com/cookies.

For any questions about this Cookie Policy or your data rights:

Deskbolt (MEDIASWAPP SL)

Calle Hermosilla 48, 1-DR

28001 Madrid, Spain

Email: hello@deskbolt.com