Terms of Service

Welcome to Deskbolt, a SaaS platform developed and operated by MEDIASWAPP SL ("Deskbolt", "we", "us", or "our").

These Terms of Service ("Terms") govern your access to and use of Deskbolt's products, services, and websites (collectively, the "Service").

By creating an account, using the Service, or interacting with our website, you agree to these Terms.

If you do not agree with these Terms, please do not use Deskbolt.

Legal Entity: MEDIASWAPP SL

VAT: ESB65967713

Address: Calle Hermosilla 48, 1-DR, 28001 Madrid, Spain

Website: https://www.deskbolt.com

Email: hello@deskbolt.com

• Client — the company or individual who registers to use Deskbolt's Service.
• User / Authorized User — any individual authorized by the Client to access the Service.
• End User / Lead — any person who interacts with the Client's Deskbolt chat or WhatsApp widget.
• Service — the Deskbolt SaaS platform, APIs, widgets, dashboards, integrations, and related features.
• Agreement — this Terms of Service and any addenda (including DPA and Privacy Policy).

To use Deskbolt, you must:

• Be at least 18 years old.
• Use the Service for business purposes only (B2B).
• Have the authority to bind your company to these Terms.

By registering, you confirm that all information provided is accurate and complete.

5.1. Account Creation

You must create an account to access Deskbolt. Each account is personal and non-transferable. Clients are responsible for maintaining the confidentiality of their login credentials.

5.2. Account Security

You agree to:

• Keep your password secure.
• Notify us immediately of any unauthorized access.
• Ensure that all activity under your account complies with these Terms.

Deskbolt cannot be held responsible for losses due to unauthorized access caused by weak or shared passwords.

Deskbolt offers AI-powered lead engagement and qualification tools through:

• Live Chat Widget and WhatsApp Integration
• CRM Synchronization (e.g., HubSpot, Pipedrive)
• Smart Data Extraction and AI Summaries
• Automated Follow-Ups (Email & WhatsApp)
• Analytics Dashboard and Team Management

Deskbolt may modify, enhance, or discontinue features without prior notice.

7.1. Plans and Billing

Deskbolt operates on a subscription model, with monthly or yearly plans. Each subscription includes:

• Use of the chat widget, within the conversations included in your plan, and CRM sync
• Access to analytics, Smart Data, and automations
• Dedicated onboarding and support

Plans are billed in advance: every month on a monthly plan, or once a year on a yearly plan, which is a 12-month commitment.

7.2. Pricing

All prices are listed in USD or EUR, exclusive of taxes unless stated otherwise. Pricing details are available at deskbolt.com/pricing. Conversations beyond those included in your plan are billed separately as one-off charges, at the rates shown on our pricing page or in your quote, without the yearly discount.

7.3. Payment Processing

Payments are processed securely via Stripe. Deskbolt does not store credit card data.

7.4. Renewal and Cancellation

Subscriptions renew automatically at the end of each billing period: for one month on a monthly plan, and for 12 months on a yearly plan.

To cancel, send us written notice, by email to hello@deskbolt.com or through the cancellation request in your dashboard, at least 15 days before the end of your current billing period. Your subscription then ends at the end of that period, and the Service remains available until then. Notice received later takes effect at the end of the following billing period.

A yearly plan cannot be ended before the end of its 12-month term.

7.5. Refunds

Payments are non-refundable, including for partial periods, unused time, feature downgrades, or the remaining months of a yearly plan. Issued invoices remain due, including when a payment is reversed by your bank.

Free trials are not billed: if you choose a plan during your trial, billing starts when the trial ends.

You agree not to misuse Deskbolt. Specifically, you must not:

• Use the Service for spam, fraud, or unlawful communications.
• Interfere with or disrupt Deskbolt systems.
• Attempt to copy, reverse-engineer, or resell Deskbolt.
• Process data of individuals without proper consent (as required by GDPR/CCPA).

Deskbolt reserves the right to suspend or terminate accounts violating these rules.

Deskbolt acts as a:

• Data Processor for client data (e.g., leads, chat logs, Smart Data).
• Data Controller for data collected directly via its website or analytics.

The use of personal data is governed by our Privacy Policy. Each client remains responsible for ensuring its own compliance with data protection laws, including obtaining consent from its end users.

A Data Processing Agreement (DPA) is available upon request.

10.1. Ownership

All intellectual property rights in Deskbolt, including software, logos, designs, AI models, and documentation, belong to MEDIASWAPP SL. No ownership rights are transferred to the Client.

10.2. License

Deskbolt grants you a non-exclusive, non-transferable, revocable license to use the Service under these Terms.

You may not:

• Reproduce, modify, or distribute the software.
• Create competing products based on Deskbolt.
• Use Deskbolt branding without prior written consent.

Deskbolt uses Artificial Intelligence to:

• Analyze and summarize chat conversations
• Classify leads by temperature (Hot, Warm, Cold)
• Automate personalized follow-ups via Email and WhatsApp

AI interactions are continuously improved through machine learning models. Deskbolt ensures all AI processing complies with applicable privacy and data protection regulations.

Clients are solely responsible for:

• The accuracy and legality of data they upload or collect through Deskbolt.
• Obtaining necessary consents from their leads or website visitors.
• Ensuring CRM integrations are properly configured and authorized.
• Informing end users that conversations may be analyzed by AI.

Deskbolt disclaims liability for data collected without valid consent or outside of its intended use.

Deskbolt provides:

• Email and in-app support during business hours
• A dedicated Customer Success Manager for enterprise plans
• Average response time: < 24 hours

Planned maintenance and downtime notifications are communicated in advance. Deskbolt is not liable for unavailability caused by third-party providers or force majeure.

Deskbolt maintains high security standards, including:

• HTTPS encryption
• Encrypted storage of sensitive data
• Role-based access control
• Daily database backups

In case of a security incident, Deskbolt will notify affected clients within required legal timelines.

15.1. By Client

Clients may end their subscription by written notice, as set out in Section 7.4.

15.2. By Deskbolt

Deskbolt may suspend or terminate an account if:

• The client violates these Terms or applicable law.
• Payment is overdue.
• Fraudulent, abusive, or harmful behavior is detected.

Upon termination:

• Access to the Service is revoked.
• Deskbolt may retain data for backup or legal reasons as described in the Privacy Policy.

To the fullest extent permitted by law:

• Deskbolt is not liable for any indirect, incidental, or consequential damages (loss of revenue, data, or profits).
• Deskbolt's total liability under these Terms shall not exceed the amount paid by the client in the preceding 12 months.

Certain jurisdictions may not allow such exclusions — in that case, liability will be limited to the minimum extent permitted by law.

Deskbolt is provided "as is" and "as available."

We do not warrant that:

• The Service will be uninterrupted or error-free.
• AI-generated outputs will always be accurate or complete.
• Third-party integrations will function continuously.

Deskbolt disclaims all implied warranties, including merchantability and fitness for a particular purpose.

Deskbolt may integrate or rely on third-party tools, APIs, or CRMs. These services operate under their own terms and privacy policies. Deskbolt is not responsible for third-party failures, downtime, or policy changes.

We may update these Terms periodically. If material changes occur, we will notify you via email or dashboard alert. Continued use of the Service after updates constitutes acceptance of the new Terms.

These Terms are governed by Spanish law. Any dispute shall be resolved by the courts of Madrid, Spain, unless otherwise required by mandatory law.

Deskbolt shall not be held responsible for delays or failures caused by events beyond its reasonable control, including natural disasters, network failures, government actions, or strikes.

These Terms, together with the Privacy Policy, DPA, and any written agreements, constitute the entire agreement between you and Deskbolt. They supersede all prior proposals, understandings, or representations.

Deskbolt (MEDIASWAPP SL)

Attn: Legal Department

Calle Hermosilla 48, 1-DR

28001 Madrid, Spain

Email: hello@deskbolt.com